Reservations Executive

Stayo is a collection of beautifully designed apartments, specially selected and supported by the local knowledge of our passionate team to make sure every guest gets the most out of every trip.

Every Stayo home is hand-picked and designed by our team to ensure our guests enjoy an experience perfectly tailored to their travel needs. We pick the best homes and neighbourhoods so that all guests have to do is book and then make themselves at home.

Who you are

To assist the Reservations Department in all reservation sales and to support all other aspects and activities of the Reservations Team.

You are an ambassador of Stayo and it is your role to live and help further establish the values of the company by reflecting the image of Stayo its standards

We want our guests to feel like they are at home…but better, which means we need you to:

– Be charismatic by being approachable, having confidence and showing respect.

– Be in the moment by understanding and anticipating the needs of our guests, being attentive and taking ownership and things done.

– Make every stay memorable by being knowledgeable, and showing your style to create an experience that make people feel special.

Job Responsibilities:

– To respond to all reservations enquiries in a timely and efficient manner in line with Stayo’s policies and rate structure, according to the standards in place.

– To secure any outstanding correspondence relating to non-guaranteed arrivals

– Understands and complies with Stayo’s selling strategy.

– Drives up-selling of premium apartments, and additional services

– Fully familiar with our product, facilities and services, marketing promotions, as well as corporate contracts and agreements.

– Understands the Property Management system configuration and performs changes as required.

– You will always display a positive attitude at work with a willingness to go the extra mile

– You will consistently perform in a customer-focused manner, where our guests receive prompt attention and personal recognition. Takes ownership of every guest request.

– You will provide guests with options wherever possible to make them feel empowered.

– You will allocate specific apartments according to the guest profile, guest preferences and previous Guest History remarks.

– You will continuously strive to achieve maximum reservation accuracy that will ensure the perfect guest experience and accurate tracking of our business

– To ensure that all company, agent and guest profiles in the PMS are updated and accurate.

– To comply with all Company policies and procedures and to respect the confidentiality of all guests

– To actively support the Reservations objectives and KPIs, to ensure that targets are met and support is given in order to achieve these

– You will play an active role in any team or company-related activities

What we need from you

ACCOUNTABILITY

You will be responsible for the completion of daily task assigned to you with the assistance of the Reservations Supervisor and Reservations Manager.

QUALIFICATIONS AND REQUIREMENTS

Essential

– Strong sales focus.

– Highly organised and efficient.

– Excellent interpersonal skills and an outgoing disposition.

– Proactive and attentive to details.

– Ability to work on their own and take responsibility for their actions.

– Able to work well within a small team and meet deadlines under pressure.

– Quick to grasp concepts and able to adapt to changing situations.

– Must be able to work Saturdays and Sundays

– Must have a flexible schedule

– Understand and appreciate diversity with colleagues and guests

– Multitask and prioritise

– You will maintain positive and effective working relationships within the Reservations department and with all other colleagues and departments.

– You will show self-initiative and display ownership for the development of your knowledge and skills to continuously raise the level of service we provide to our guests.

– Communicates effectively and assists with all requests and queries coming from within the company

Desirable 

– Previous Reservations / Front Office Experience

– Four or Five Star Hotel Experience (not necessarily in reservations)

What we’re offering:

– Two full time (40 hours a week)

– Up to 26k per annum

– Bi-annual bonuses that reward you for your hard work.

– 28 days holiday per annum (inclusive of Bank Holidays)

– Access to training and qualification options which will be supported by Stayo both financially and with time.

– Free stays at Stayo apartments for every employee, and family/friend discounts.

– The chance to work with a company that has tripled in size in the last six months and has the vision/opportunity to 15x our revenue over the next 2 years.

– Stayo is an ambitious company with a wonderful team who love our company, our brand and the gorgeous apartments we sell to our guests.

 

Stayo is an equal opportunity employer. We celebrate, encourage and welcome diversity and are committed to creating an inclusive environment for all employees.